Happy Labor Day! TAM Retail Holiday Hours

A new article has been posted on the TAM Retail blog by Stephanie Lode:

We wish you all a safe and relaxing Labor Day. 

TAM Retail’s holiday hours of operation will be as follows:

Closed Monday, September 3rd for the Labor Day Holiday.

Important!

As always, the Help Desk is available for emergency support 24/7/365 at 866-435-7826.  Our administrative offices will be closed on Monday, September 3rd, and reopen for normal hours on Tuesday, September 4th.

Advertisements
Posted in Holidays | Leave a comment

Learn All About TAM with our New Website!

A new article has been posted to the TAM Retail blog by Bruce Lode:

We are proud to announce our new web presence at theassistantmanager.com also viewable at tamb2cc.com.  These new site covers all of the newest features and capabilities of TAM and later this year will replace our other existing websites.

Shown above is just the top of the home page, it includes links for all the industry we proudly service, an overview of key features for each module of option, and resources.  The site is fully responsive and can be viewed from anywhere on any device.  Click WATCH VIDEO on this page and learn how convergence of commerce with TAM helps or user community in less than 2 minutes.

In the Industries section of the site, learn specifically how TAM help’s that user community.  Even request more detailed information at the bottom of each page.

In the Features section of the site, learn more about the key options available and their unique benefits.  Buy touch each of the three subjects listed instantly illustrate each key feature within each option.

In the Resources drop down, visit our new blog, shop our new responsive eStore, view mini-demos, and soon view new eBooks on things to know when converging commerce.

In the near future, we will be transferring your current subscription to this blog to the new blog automatically, so don’t worry; you will always be in the know.  Please share this blog with other users or stakeholders in your organization by having them subscribe.  Subscription to this new blog is the best way learn about TAM usage, new releases, special offers, and very important news!

Visit our newly upgraded eStore using eTAM Responsive Design.  Shop anywhere from any device.  More about our Responsive Design Version 11.7 eTAM upgrade in an upcoming blog!

I truly hope you will take a moment to visit our new web presence, I and my team have spent many hours over past months putting it together!  If your organization is not fully converging commerce with TAM, please share our new website with other business units in your organization.

I’d love to hear what you think, I always value your feedback!

Posted in Uncategorized | Tagged , , , | Leave a comment

Microsoft SQL Server 2008 Extended Support is Ending!

A new article has been posted to the TAM Retail blog by Stephanie Lode:

On July 9, 2019, extended support will end for SQL Server 2008 and 2008 R2. This means that you’ll no longer get security updates, hotfixes, or professional support from Microsoft.

If you run SQL Server 2008 or 2008 R2 after the end of support, you could risk a data breach. Your operations and maintenance costs could rise and you may find yourself in violation of compliance, which could incur a fine.

Our recommendation is to migrate to SQL Server 2016 before extended support expires. If you would like to migrate to the newest version, contact your sales representative, call us at 888-843-1476, or email us at sales@tamretail.com.

You can learn more about SQL Server 2008 end of life by clicking here.

As always, if you have any concerns or questions you would like addressed, feel free to contact our Help Desk.  We can be reached by phone at 866-435-7826 or by email at help@tamretail.com.

Posted in Uncategorized | Leave a comment

4th of July Holiday Hours

A new article has been posted on the TAM Retail blog by Bruce Lode:

TAM Retail’s holiday hours of operation will be as follows:

Closed Wednesday, 4th of July, Independence Day.

Important!
As always, the Help Desk is available for emergency support 24/7/365 at 866-435-7826.  Our administrative offices will be closed on Wednesday, July 4th, and will reopen for normal hours on Thursday, July 5th.

Posted in Holidays | Leave a comment

Memorial Day Holiday Hours

A new article has been posted to the blog by Bruce Lode:

“As we express our gratitude, we must never forget that the highest appreciation is not to utter the words, but to live by them.” – John F. Kennedy

We wish you all a safe and happy Memorial Day holiday as we remember those who gave their lives for our freedom. 

TAM Retail’s Memorial Day hours of operation will be as follows:

  • Monday, May 28th – Closed

Important! As always, the Help Desk is available for emergency support 24/7/365 at 866-435-7826.  Our administrative offices will be closed on Monday, May 28th and reopen for normal business hours on Tuesday, May 29th.

Posted in Holidays | Leave a comment

Important Notice! To TAM Users with Vantiv for Merchant Processing

Recently, your organization likely has received an email from Vantiv warning of a fast approaching TLS deadline (excerpt of the email below):

A number of our users have reached out to our Help Desk and sales team wondering how it affects them.  As a result, our quality control team reached out to Vantiv directly regarding the notice in order to learn more about how the notice applies to the TAM Community.

The Good News:

No TAM Users need to be concerned with this email as it relates to Vantiv and credit card processing.

The Reason:

  1. No TAM/Vantiv Merchants with EMV configurations are affected by this deadline (because their NETePay version uses the TLS 1.2 protocol).
  2. No TAM/Vantiv Merchants with non-EMV configurations are affected by this deadline (because the Vantiv servers x1 and g1 are running current versions of NETePay) and dsiClientX.ocx does not use TLS to communicate; it uses proprietary encryption for communication purposes.

The Not So Good News:

Some TAM Users running versions older than version 11.6.22 should be concerned with the TLS 1.2 notice.  Other web services have imposed restrictions that do not relate to credit card processing. For example, TLS protocols eTAM and TAM integrate with for connecting to other web services including; UPS, FedEx, USPS Shipping Integration and others.

Our Recommendation:

It is always important to keep your organization’s TAM system up-to-date and secure.  Immediately check the TAM version your organization is currently running.  For the version is older than 11.6.22, the Help Desk team strongly recommends you upgrade TAM to the latest release by no later than June 30, 2018.

The upgrade is available by download to all TAM Users with an in-force subscription at:

TAM Support Portal (click here)

Simply enter your TAM Serial Number and password and navigate to the Downloads page for links to the latest release’s Upgrade File, Installation Instructions, and Release List.

As always, should you have any questions or further needs relating to this subject, please contact our Help Desk at 866-435-7826 or help@tamretail.com.

Posted in Uncategorized | Leave a comment

IMPORTANT NOTICE to End Users Utilizing SmartCRM in TAM

What is TAM SmartCRM?

A new feature introduced in Version 11.6.x that allows digital marketing based on sales activity at the POS and Ecommerce. This feature allows you to set up a digital marketing email or email campaign based on a customer availing themselves of a particular product or service (SKU) in your organization.

Once a patron purchases a SKU, a predetermined email or campaign of emails have been set up in TAM to be sent on a specific schedule defined by you.  The email is also user definable and will contain placeholders for key system data to be inserted.  This placeholder data could be customer, merchandise, ticket, event, membership, or donation related.

Examples of typical uses of SmartCRM:

  1. A patron purchases a particular SKU and you would like them to receive a coupon for a related or future purchase.
  2. A patron returns a particular SKU and you would like them to fill out a survey for why the item was returned.
  3. A patron purchases a membership and you would like the following campaign to be sent:
    1. Promptly send a “Welcome New Member” email.
    2. Remind them of the pending expiration of their membership 60 days before expiration and provide a link to their e-membership portal (on eTAM) for electronic renewal.
    3. Remind them of the pending expiration of their membership 30 days before expiration and provide a link to their e-membership portal (on eTAM) for electronic renewal.
    4. Notify them that their membership has expired on the date of expiration and provide a link to their e-membership portal (on eTAM) for electronic renewal.
  4. A patron gives a donation and you want to send the following campaign:
    1. Immediately send a thank you email.
    2. Email a donation receipt for tax purposes (7 days after the donation is made).
    3. Solicitation email of another donation for the same fund 180 days after the initial giving.
  5. A patron purchases an event ticket(s) in advance online and you would like the following campaign to be sent:
    1. Immediately send a confirmation of their participation in the event purchased.
    2. Send a reminder email of the event 3 days before the event start date.
    3. Send a reminder email of the event 1 hour before the event start time.
    4. Send a survey link of participation 1 hour after the close of the event.
  6. Though not technically SmartCRM, loyalty customers often receive their reward certificates by email. This also creates a very large volume of digital marketing messages.

TAM’s SmartCRM™ automatically accomplishes all of these tasks and the milestones and emails sent are designed by you.

In implementing this exciting capability, you can imagine the number of emails that are generated on an hourly, daily, weekly, and monthly basis.  As a result, our Help Desk has come across a number of sites that have had issues where getting the emails that TAM has sent are never delivered to the recipients.

In these cases, patrons have reported not receiving the emails and the organization had not received any bounce back notification from their email service provider (ESP).

After some research, we have found that many ESPs set hidden limits on the number of emails that can be sent per minute, hour, day, week, etc.  Once these limits are met, all following emails are ignored by the ESP and not sent.   In some cases, those emails ignored do not bounce back nor are you informed of the failure to send, let alone that they are not delivered.

If your organization manages its own email server/website (i.e. for us, tamretail.com), it is less likely you will have these restrictions, as these restrictions are settings enforced by an ESP or created when the Email Server is set up.  If your organization is paying for an outside service such as Comcast, or using a free email service like Yahoo, you likely will or are experiencing this problem.

WE STRONGLY RECOMMEND THAT ALL SMARTCRM USERS RESEARCH WITH THEIR ESP ANY EMAIL SENDING LIMITATIONS THAT EXIST.  ALSO, ENSURE THAT YOUR SMTP SERVER REPORTS ANY UNDELIVERED EMAILS.

As this problem is outside of TAM, we cannot be held responsible for any undelivered digital marketing sent by SmartCRM.

This problem is not widespread but we thought it well worth bringing it to our valued community’s attention.

If you’re not using TAM’s SmartCRM and would like to learn more about it, contact your account representative or email us at sales@tamretail.com.

Posted in Uncategorized | Leave a comment