A new article has been posted to the TAM Retail blog by Grisel de la Torre:
Question: What is covered by our free TAM support?
Answer: Our free TAM support covers the following:
- Questions and issues related directly to TAM Retail software.
- Examples include: How to use a program, feature, or option of TAM.
- What hardware component or peripherals can be used with TAM and configuration requirements for those components.
- Questions in regard to upgrading your current version of TAM
Question: What is covered by the free TAM support ‘after-hours’?
Answer: After-hours support is limited to TAM emergency issues such as: complete software failure, cash register software failure, or software failure during a physical inventory. Other questions and issues including TAM software upgrades and system reconfigurations are not covered by free TAM support. After-hours upgrade assistance and system reconfigurations can be scheduled in advance by calling the TAM Help Desk. Non-emergency calls to the Emergency Voice Mail will be billed at the after-hours consulting rate of $225 per hour with a minimum incident fee of $175.
If you have any further questions regarding our free TAM support or your TAM software, please get in touch with us. We can be reached by email at email@example.com or by our toll free help desk number: 866-435-7826.