FAQ Friday: TAM Support

A new article has been posted to the TAM Retail blog by Grisel de la Torre:

Frequently Asked Questions

Question: What is covered by our free TAM support?

Answer: Our free TAM support covers the following:

  • Questions and issues related directly to TAM Retail software.
    • Examples include: How to use a program, feature, or option of TAM.
  • What hardware component or peripherals can be used with TAM and configuration requirements for those components.
  • Questions in regard to upgrading your current version of TAM

remote_helpdesk_support

Question:  What is covered by the free TAM support ‘after-hours’?

Answer: After-hours support is limited to TAM emergency issues such as: complete software failure, cash register software failure, or software failure during a physical inventory.  Other questions and issues including TAM software upgrades and system reconfigurations are not covered by free TAM support.  After-hours upgrade assistance and system reconfigurations can be scheduled in advance by calling the TAM Help Desk. Non-emergency calls to the Emergency Voice Mail will be billed at the after-hours consulting rate of $225 per hour with a minimum incident fee of $175.

If you have any further questions regarding our free TAM support or your TAM software, please get in touch with us.  We can be reached by email at help@tamretail.com or by our toll free help desk number:  866-435-7826.

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